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September 15, 2006
Fraud, part FOUR!!!!
My Amex got declined tonight, which is pretty odd for a no-limit card that's got a 100% clean account history and is fully paid off. I called Amex, got someone in India, he checked my account, and said that there were charges in the amount of $5000 and $9995 today and the finance review department would like to speak to me. Oh. But they are closed. Call back tomorrow.
Umm, I did not make those charges, transfer me to fraud. Oh fraud couldn't do anything about it without going through finance review. Transfer me to your supervisor.
Transfer to American woman. She reviews the account. States the charges again, and says they are still pending, but call back finance review tomorrow. No, transfer me to YOUR supervisor.
Transfer to another Indian man. He reviews the account, says that finance review would like to speak to me, but they aren't open right now. I said that I'll be sure to note their hours as the reason I cancel my Amex account. Transfer me to someone in fraud prevention now.
Transfer me to another American woman. She takes a moment to review, says the charges are from some phone place in Florida, and I said I didn't make the charges, please cancel the account immediately. She said that since the charges were pending, they couldn't open a fraud case yet, but they are declining further charges on the card, and she cancelled it immediately. 7 to 10 business days for a new card, new account number, etc. And, I can call back as soon as I see the charges hit the account. I marveled at the finance review department actually approving these charges, and yet! not notifying me in any way. Not phone, not email, nothing.
She apologized, I felt slightly better and hung up the phone. The only way that FOUR different cards could have been hit in the past year is someone skimming my accounts. Somewhere. Is it fast food places? I know the Chase one was never used for that, and I don't think the Citibank was. Capital One was used for that on occasion, and Amex, all the time.
I suspect Arbys. I'm highly, highly annoyed by this, but hopefully with charges THIS FREAKING LARGE, finally someone will track down the pigfuckers doing this.
Posted by jodikins at September 15, 2006 10:15 PM