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January 19, 2006
Quilt In A Day Sucks Ass.
So, Mary from Quilt In A Day finally called me back. She said they checked the warehouse to see if perhaps the package had not been sent, but they couldn't find it there. They didn't have a record of it going out via UPS, so they "assume" it went out via USPS, and they have no tracking on that and presume that it's lost.
Let's review the Quilt In A Day timeline:
12/01/05: Placed order for $68 worth of closeout fabrics -- beautiful blues for a quilt to be named later.
12/14/05: Sent email to customer service asking if the order had shipped yet. Received no response.
12/20/05: Saw that my credit card had been charged for the items on 12/03/05, but still no package. Resent my email from 12/14/05 and said Second Request, Response Required, and threatened to do a charge back if they didn't get back to me with status on the order.
12/22/05: Finally received a response that was vague at best. It said my order had been processed on 12/02/05 and that it "would have gone out 12/5 or 12/6" and that I should be getting it shortly, and to let them know if I didn't.
1/05/06: Sent another email stating the package still had not been received and asked if there was any tracking available for it. Received no response.
1/11/06: Looked on the Quilt In A Day website, and filled out the webform for customer service contact, and said I'd still not received this order and that the customer service experience I'd received had been appalling at best. Please contact me as soon as possible with status. No Response.
1/18/06: I'd had enough, I called the customer service number for them in San Diego, stated my problem, and was told I'd get a call back that day. No call back yesterday.
1/19/06: Finally received a call back stating that they didn't have any records of it shipping and couldn't find the package so they assumed it went out USPS and that it was lost.
So. Delivery Confirmation is all of what, 45 cents? Answering emails takes 15 minutes, tops. Losing a customer for life is priceless though. Congratulations Eleanor!
Posted by jodikins at January 19, 2006 9:33 AM