Things I Hate.

#28.) People who lie about their affiliation when opening tickets.

Okay, you see what you think is a network problem. Fine. You somehow feel that if you call the network you think is having the problem, then things will get fixed. You google for information, and call the network support line. The network support line is answered by someone friendly and helpful, i.e. ME (play along here,folks -- I can still fake that well). You proceed to lie about who you are and what your interest is. 'Oh, hi, I'm an ADMINISTRATOR for (insert semi-well known site here), and I'm seeing massive latency on your two routers at x.x.x.x and x.x.x.x.'

I take down the information that's important to me, which consists of two things: source IP and destination IP, and I ask you to send in any traceroutes you have to noc@. The big tip off is when you have me spell out the email address... several times. Seems to me that an ADMINISTRATOR for a fairly large site would be familiar with that terminology, no?

I take a look at the problem, nothing on my network. Your email comes in.

"I am running a class in Toronto using (insert semi-well known site name here) as a class data repository.
Response time is very bad today. A TRACERT suggests a problem within your
network."

OHHHHHH. Apparently in Canada, ADMINISTRATOR means END USER. I really don't give a fuck about who you are. If you see a problem on my network, go ahead and ask me about it and I'll do my best to figure out why you're seeing that. But lying about who you are, what your affiliation is, etc, does not endear you to me.

Oh yeah, btw, the "massive latency" on my network that you are seeing, is really just a massive failure on the part of YOUR network provider. Did you try calling them to report that you were an ADMINISTRATOR too?